PRODUCTS
Where are the products made?
Our products come from partnerships with renowned European manufacturers known for the quality of their materials and craftsmanship.
Do you offer warranties on the products?
Yes, all our products come with a manufacturer’s warranty. The duration varies depending on the range and product. You’ll find all the information on each product page.
Do the products comply with current standards?
Yes, all our products comply with the quality and safety standards in force in France and Europe. Each item undergoes rigorous checks before being placed on the market.
Can we get advice on choosing the right sanitary equipment?
Of course! Our teams are here to guide you. Whether you're renovating or working on a new project, we can help you find the solutions best suited to your space and budget.
PAYMENT
What payment methods are accepted?
We accept online payments by credit card, as well as PayPal and Apple Pay.
Is the payment secure?
Yes, your security is our priority. All transactions made on our website go through a platform that ensures the confidentiality of your banking information.
Will I receive an invoice after my purchase?
Yes, a detailed invoice is automatically sent to you by email as soon as your order is confirmed. You can also find it in your customer account.
DELIVERY
What are the shipping costs?
Free delivery is available for all orders shipped to mainland France. For Corsica, delivery times and fees may vary.
Can I track my order?
Of course! As soon as your package is shipped, you’ll receive an email with a tracking link that lets you track your order in real time.
What should I do if my package arrives damaged?
If your package arrives damaged, we recommend refusing delivery or noting the details of the damage precisely on the carrier’s delivery receipt. Then contact us promptly with photos as evidence. We will work with you to find a solution.