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🚨 -5% for 2 items purchased, -10% for 3, and -15% for 4 🤩
🚨 -5% for 2 items purchased, -10% for 3, and -15% for 4 🤩

General Terms and Conditions of Sale (GTCS)

GENERAL TERMS AND CONDITIONS OF SALE

Article 1. SCOPE OF APPLICATION

The General Terms and Conditions of Sale described below (hereinafter the "GTCS") are intended to govern all contractual relationships between SANIZEO SARL, with share capital of 5,000 euros, whose registered office is located at: 2 B AVENUE LOUIS GALLOUEDEC, 45400 SEMOY, France, and its customers.

The General Terms and Conditions of Sale apply without restriction or reservation to all sales of products listed in the seller SANIZEO's product catalog. We reserve the right to modify these General Terms and Conditions of Sale at any time. We therefore invite you to read the General Terms and Conditions of Sale carefully each time you place a new order. The applicable General Terms and Conditions of Sale will be those in force on the date the order is placed.

For any information, particularly regarding the tracking of your order, please contact us by telephone (02 18 88 94 63) or by email: support@sanizeo.com.

Article 2. YOUR ORDER

Placing your order

The order for the products you select (hereinafter the "Products") will be placed according to the process described below.

  1. Product selection : Once the products have been selected and your identification details entered, you then proceed to select your payment method.
  2. Order summary : A summary of your order will then be presented to you, including in particular information relating to the Products, prices, and delivery terms. An order number will also be assigned to you.

Final confirmation of your order

Once the order has been validated, two situations must be distinguished:

  • In the event of payment by bank card : final confirmation of your order will take place once we have received authorization from the bank to debit the account, within a maximum period of two (2) days. A final confirmation will then be sent to you, including all the details relating to your order.
  • If payment is not received and validated within two (2) days, we automatically consider the order canceled.

Only final confirmation of the order creates a contractual commitment on our part toward you. Your invoice will be sent to you by email after receipt of your parcel.

Product availability

The items are offered subject to availability. Therefore, if the ordered product is unavailable, we undertake to inform you as soon as possible and will cancel and refund your order (including shipping costs) within a maximum of 8 days.

Article 3. PRODUCT PRICES

The prices indicated on the site include all taxes (TTC) and take into account the cost of the various waste recycling taxes (PMCB, PAP, EMBM, WEEE).

Article 4. DELIVERY PROCEDURES

By delivery, we mean all the means implemented to deliver the products we sell on the site.

General delivery terms and conditions

  • Deliveries can only be made in Metropolitan France.
  • Delivery will be made to the address you provided when placing your order, within the time frames stated in the order confirmation we sent you.
  • Deliveries cannot be made on weekends or public holidays.
  • Delivery times begin on the day after payment is made, subject to its acceptance.

We undertake to implement all necessary measures to meet the stated delivery dates. Therefore, if we are informed of a delivery delay, we undertake to notify you as soon as possible. You may then decide whether to maintain or completely or partially cancel your order.

Cancellation period in the event of delay

If the delivery period is exceeded by more than seven (7) days, you may cancel your order by:

  • Telephone : 02 18 88 94 63 (Monday to Friday, 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.)
  • Email : support@sanizeo.com

Your order will then be refunded within a maximum of thirty (30) days of receipt of the request.

Logistics and delivery

  • All our deliveries are handled by our logistics partners according to the shipment volume and the method selected when you made your purchase. Shipments are insured and protected to ensure they are transported in the best possible conditions.
  • When your order is collected by the logistics provider, you will receive a notification enabling you to track its progress.
  • Providing a valid telephone number is essential for arranging an appointment with the carrier.
  • All our shipments are delivered by appointment. When the carrier calls or emails you, you can freely choose the delivery date within 7 days.

Doorstep delivery

  • Delivery is made to the doorstep or at the foot of the building.
  • The logistics provider is not required to handle the product within your private areas. To ensure easy handling of heavy or bulky products (shower tray, shower screen, cabinet), we recommend that at least two people be available to move the parcel.

Article 5. DAMAGE AND DETERIORATION

Despite the care taken in preparing your parcel, an inspection is essential to ensure the condition of the transported item.

  • You have 72 hours from the day after receiving your order to notify us of any damage observed upon delivery.
  • The explanations must be accompanied by photographs and sent by email to: support@sanizeo.com.

Any reports of damage made after 72 hours cannot be accepted because, after this period, we no longer have any recourse against our carriers.

Article 6. WITHDRAWAL AND RETURN PROCEDURES

You have 14 days to change your mind when making an online purchase. This is the right of withdrawal. The 14-day period begins the day after the goods are delivered.

Return conditions

  1. Returned goods will not be accepted if the product has been used or removed from its original packaging (including the pallet) and cannot be returned in the same condition in which it was delivered.
  2. We require detailed photos of all the products in your order.

Return procedure

  • If you exercise your right of withdrawal, the choice of carrier and return shipping costs are the Customer's responsibility.
  • The products must be returned only after receiving our approval, with the return number assigned to you, which must be affixed to the parcel, to the address we will provide.
  • Returns that do not comply with the above procedure will result in the customer losing their right to replacement or refund.

Refund

  • SANIZÉO will process the refund for your return after receiving and inspecting the condition of the goods.
  • The refund will be made using the same payment method you used for the purchase, unless you agree to be refunded by another payment method that does not incur additional costs for you.